Last Updated March 2024
-Thank you for shopping at motchiri.com. This privacy and security policy outlines the information we collect about you, how we use the information and the choices you have to review, revise and/or restrict our usage of this information.
- MOTCHIRI accepts Mastercard, Visa, PayPal, and MOTCHIRI gift cards. You will receive a confirmation email after you place an order. If you don't receive the confirmation email after 24hours, please email us. Email address is [email protected] Sales tax is charged only to customers in NY state, where a physical store is present.
- If the merchandise you selected is out of stock, we will inform you within 24 hours Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via email. Any changes will be reflected in your order total as well as your shipping confirmation.
- MOTCHIRI will neither sell nor share your information with outside companies or third parties. We will never disclose your personal information to any organization or individual except when required by law. We have procedures in place to ensure that your personal information is handled in a safe, secure, and responsible manner.
motchiri.com collects customer information for a variety of reasons, including as part of our ongoing efforts to provide superior customer service, improve our customer's shopping experience and to communicate with our customers about our products, services and promotions, including those that we believe may be of particular interest to you based on information we have collected. We collect personal information such as your name, financial information, telephone number, e-mail and postal address (“Personal Information”) that you provide to us when you save your information with us or when you participate in a promotion or survey. We use this information to process any transaction, inquiry or promotion that you initiate with us. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience on this website and to provide you with offers, promotions or information that we believe may be of interest to you. We also monitor use of the Website and traffic patterns to improve the Website design and the products and services we offer as well as to determine what offers, promotions or information to send to you. All personal information input and transmitted by you to our website when you place an order is protected by password. If you forget your password, you can request that it be emailed to your email address. MOTCHIRI will not give passwords out over the phone, nor will we email them to a different email address than the one used to register.
- motchiri.com uses “cookies” to personalize your shopping experience by helping us keep track of your order as you shop on our website, maintain information about your use of our website, and recognize you when you visit our website again. We also use cookies to identify the website you visited immediately before visiting our site. You can change your browser so that it will not automatically accept cookies. For more information, please read our Terms of Use. Please send any concerns regarding our privacy policy to [email protected] or MOTCHIRI 42 West Street Apt403, Brooklyn NY 11222
-Some parts of our website let you voluntarily provide personal information, such as your name or e-mail address. For example, you can provide us with your contact information to sign up for email alerts or to post comments to our blog. We do not collect this information when you visit our website unless you choose to provide it to us. When you provide it to us, we only use it for the purposes of communicating with you.
MOTCHIRI does not send emails that ask you directly to submit your own personal information.
-We offer those who sign-up for our email list advanced notice of sales, new merchandise, and other MOTCHIRI news. Email addresses collected at motchiri.com are used internally. If you would like to unsubscribe from our email list, contact us. We will remove your name from our email list within a reasonable period of time. Please recognize that you may receive another email before we are able to remove you.
-Sensitive personal information contained in orders placed on the website are encrypted using 128-bit secure sockets layer (SSL) technology. * In order for SSL security to work, you must use an SSL enabled browser. *Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) WHEN YOU TRANSFER ANY INFORMATION TO US, YOU DO SO AT YOUR OWN RISK.
Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email. *Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.
MOTCHIRI items purchased at full price from motchiri.com are eligible for return within 30 days for a refund to the original payment method or within 60 days for a store credit. Please email us at [email protected] with your order number to initiate the return process or fill in the return request form on MOTCHIRI.COM.
Refunds to the original payment method will be processed within 5-7 business days after the item is delivered back to us. Store credit refunds will be issued as soon as the item is received by us. Please note that original shipping charges are non-refundable. You will receive an email confirmation once your refund is processed. Sale items are not eligible for refunds. All sales on discounted or sale items are final.
Unfortunately, we are unable to offer free returns or exchanges for orders outside of the U.S. Please contact us at [email protected] with your order number to initiate an international return. You will still need to complete the return form and provide your own shipping label. We apologize for any inconvenience and hope to expand our options for international customers in the future.
Please note: MOTCHIRI currently cannot accept returns for items purchased from retailers other than motchiri.com. For return requests related to purchases from other retailers, please contact the retailer directly.

For any inquiries regarding our shipping, return, or payment policies, please email us at [email protected].
Return address:

42 West Street Apt #403
Brooklyn, NY 11222
Store credit is valid for one year from the date of issuance and can only be utilized for regular-priced items. Please retain the original store credit for reference.
All tax charges are determined by state and local tax laws, as well as tax rates corresponding to the delivery address provided. Tax charges are clearly presented on the checkout page and are not incorporated into the product cost. In the event of returning an item for a refund, the taxes applied to that item will also be refunded. As necessary, taxes may be applied to shipping and handling costs; however, please note that taxes against shipping costs will not be refunded once the order has been shipped.
We are unable to provide advance notice of reduced-priced products or reimburse the difference after an order has been placed. Periodically, we may run special promotions or issue promotional codes. Unless expressly stated otherwise in the specific promotion, promotional codes cannot be combined with other offers or promotions, cannot be used for purchasing gift cards, and are only applicable to full-price items. We reserve the right to modify or conclude any promotion without prior notice at any time.