We ship all in-stock orders within 5-10 business days (excluding holidays). Multiple items ordered together may be shipped separately. If an item is back-ordered, we will ship the back-ordered item as soon as it becomes available at no extra charge. Please note that during periods of high volume, such as our seasonal sales, the wait period for delivery may be extended. Orders are processed Monday through Friday. Orders are not processed or shipped on weekends or holidays. Shipping times may vary due to availability of merchandise. Please note that occasionally items may be temporarily out of stock or back-ordered. You will be alerted in either instance and will be provided an approximate date of shipment. Rest assured any shipping delay will be communicated to you at the time of your order. Should any other unfortunate delay occur, you will be notified within 10 days of placing your order. When your order has shipped, you will receive an email with your tracking information. Due to the differences in international law, takeihome.com cannot predict customs charges. We will do our best to ship your package in accordance with local requirements and any special requests. However, the receiver will be responsible for any/all taxes and customs duties. MOTCHIRI is not responsible for shipments lost in transit.