Returns And Exchanges
We strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes, you may need to return or exchange an item. Whether it's because the item isn't quite what you expected, or it has a defect, we're here to help. Please fill out the form below with the necessary details to initiate the process. Our team will review your request and get back to you as soon as possible. We appreciate your patience and understanding.
Order Number #
Order Number *
YOUR INFORMATION
First Name *
Last Name *
Company (optional)
Email *
Phone *
Return Address
Address *
Apt, Suite, etc. (optional)
City *
-
ZIP code *
Request Type
Returns
Exchange
Reason for Return/Exchange
Not as described
Physical Damage
Ordered wrong Item
Received wrong Item
Other
Please Describe (optional)
EXCHANGES
Items in new, unwashed, and unworn condition can be exchanged up to 30 days after purchase.
After the item is delivered back to us, your requested exchange item(s) will ship out.
You’ll receive a tracking email when it’s on the way. Exchanges will ship to the address you filled out this form with our standard 3 - 7 day shipping method.
RETURN
RETURNS:
MOTCHIRI items purchased at full price from motchiri.com are eligible for return within 30 days for a refund to the original payment method or within 60 days for a store credit. Please email us at
[email protected]
with your order number to initiate the return process or fill in the return request form on MOTCHIRI.COM. Refunds to the original payment method will be processed within 5-7 business days after the item is delivered back to us.
Store credit refunds will be issued as soon as the item is received by us. Please note that original shipping charges are non-refundable. You will receive an email confirmation once your refund is processed. Sale items are not eligible for refunds. All sales on discounted or sale items are final.
INTERNATIONAL RETURNS:
Unfortunately, we are unable to offer free returns or exchanges for orders outside of the U.S. Please contact us at
[email protected]
with your order number to initiate an international return. You will still need to complete the return form and provide your own shipping label. We apologize for any inconvenience and hope to expand our options for international customers in the future.
Please note: MOTCHIRI currently cannot accept returns for items purchased from retailers other than motchiri.com.
For return requests related to purchases from other retailers, please contact the retailer directly. For any inquiries regarding our shipping, return, or payment policies, please email us at:
[email protected]
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